An assistant that already knows aged care.

Trusted aged care answers, on your website, in each family’s preferred language.

Built on My Care, My Way, the plain-English guide to funded aged care written by four of Australia's most experienced aged care specialists. Add your own services, fees and policies and it answers for your organisation too.

Meet the authors

Better for customers.

Answers in their language

Around one in five older Australians prefers a language other than English. They ask in Greek, Italian, Mandarin, Vietnamese or Arabic and get the same answer straight back.

Answers when the worry hits

Someone who can't sleep because they don't understand what they've signed gets a straight answer then, not on Monday.

They understand their own care

Plain-English answers on their rights, their assessment and what happens next. Partnering is easier when both sides know the system.

Ask the awkward questions

People type things at midnight they'd never say to a case manager. Am I being difficult. What happens if I complain. All answered, patiently.

Better for organisations.

Your team's time goes further

Routine questions get answered instantly, at any hour. Your people stop repeating themselves and spend their time where it counts.

Families who arrive ready

Families who already understand funding, service agreements and care planning onboard faster and misunderstand less.

See what people are really asking

Every question in the words families used, including the ones that couldn't be answered. Monthly report included, live dashboard on the custom package.

Your content, without the diggingGuide Plus

Service pages, fee schedules, policy PDFs and linked repositories, all answered in plain language. Families stop hunting through your site.

Simplified pricing.

Choose a starting point and tailor it to your organisation.

Get in touch

Guide

Everything in My Care, My Way guide, answering your clients' questions from day one.

Live in daysOne line of code, styled to your site
Answers in any languageFamilies ask in the language they speak
Monthly insight reportSee what your clients are actually asking

from $1500/month

Guide Plus

Your own site, documents and policies answered alongside the guide.

Everything in the guideSame book, same languages, same setup
Your content includedService pages, fees, policy PDFs and more
Live admin dashboardSee questions as they arrive, and where your own content falls short

from $POA/month

Get in touch.

Tell us about your organisation and what you want Wizen to answer.

Meet our expert authors

Four of Australia's most experienced aged care specialists.

Cynthia Payne

Founder, Anchor Impact Group

35 Years for Australian Aged Care.

Cynthia Payne is a distinguished leader, director, and 35-year veteran of the Australian aged care sector. Her career has been defined by an unwavering commitment to the Older Person Experience.

Dr Irene Stein

Regulatory and Operations SME, Aged Care

Over 40 Years of Academic and Advocacy Expertise

As a former Professor of Aged Care, Irene has published widely and supervised postgraduate students in aged care service compliance outcomes and clinical safety.

Carla Beheram

Risk & Assurance Lead

Devoted Registered Nurse & Operational Leader.

With 20+ years of management expertise, Carla focuses on operational excellence. She uses evidence-based practices to empower leadership teams and improve outcomes for individuals and families.

Dr Shae Hourigan

Practice Lead, Policy & Academy

Bridging the Gap Between Medicine, Law, and Care

Shae is a multi-disciplinary leader and advocate dedicated to bridging the gap between complex clinical governance and the lived experience of vulnerable Australians.